SHIPPING POLICY

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide.

WHEN WILL I RECEIVE MY ORDER?

⚠️ Please keep in mind that everything here at VIIDeJour.com is Made To Order, we do not hold inventory Therefore, we take anywhere from about 3-7 business days (depending on workload) to create your Item.

Most orders are processed within 3-5 days. We do everything we can to get your order to you on time, however due to the popularity of our products, please allow at least 7-21 days for your order to arrive (USA customers). 

HOW DO I TRACK MY PACKAGE?

You can check on the status of your order at any time by going to USPS web page and entering the tracking number you received via email. You can also reach out to our customer support team or write to us from the Contact Us page to ask questions at any time..

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is not released or takes longer than 90 days by customs, we'll send you a replacement!

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, Some individual items may take longer to create then others, for example our shoes take about 4-7 Business Days to make while our hats only takes 3-5 Business Days , we might ship your items at different times and in different packages to prevent holding up your order and to get it to you as fast as possible!

Please DO NOT panic if you've ordered 3 items and only 2 have been delivered, the other 1 is on the way!

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs (international), sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a replacement . Please see our refund and return / refund policy for further details on shipping situations.

WILL I BE CHARGED TAX?

Taxes are charged during checkout.